Welcome to Excellence
A familiar favourite and recognised as one of the UK's most successful customer training initiatives, ‘Welcome to Excellence' delivers wide ranging courses to people working in tourism, hospitality, leisure, travel and related industries.
How do you know which customer service course to choose?
Whether you have no experience or a lifetime in the tourism business, you will certainly benefit from one of the seven courses. Full details are available for each of the courses and if you still aren't sure, simply contact us for more details.
Welcome Host GoldAn exciting new development which brings together the best of Welcome Host and Host Plus which covers:
- Understanding customers: meet their expectations and transform their experience
- Effective communications: clear messages that sell your business
- Boosting teamwork: consistent high quality welcome and shared commitment
- Empowering individuals: dealing with difficult customers and turning negatives into positives.
Member rate £55. Contact Jan Humphreys on 01539 822222 or email jhumphreys@cumbriatourism.org more details
Welcome All
Find out exactly how to help those customers with specific challenges. This course puts you straight into their shoes and tells you how to address their needs. Match up your knowledge of DDA and how it affects your business.
Member rate £70 - Non-member £100 further details
Welcome Line Rings a Bell with Customer Service Providers
Enchant your customers at their very first port of call and they will reward you with their loyalty. Perfect your phone technique with this enlightening workshop that will improve your skills dramatically!
Member rate £55- Non-member £85 further details
Welcome to Carlisle
New product knowlege course Welcome to Carlisle. Your chance to be an ambassador for this historic city. If you would like more information, please contact Pauline Crossley on 01539 825042 or email pcrossley@cumbriatourism.org
Leadership and Management
Lead, Motivate and Succeed
If you supervise teams, are a first-time manager or are preparing for a management career, this brilliant course is for you! A brilliant and inspiring day. further information
Member rate £70 - Non-members £100
Welcome Management
Examine and discuss how to be a market leader, to plan, measure and improve your strategies, to cultivate an indestructible team spirit within your staff, passing a strong message of excellent customer service to your visitors.
Members £70 - Non-members £100 further information
Click calendar to view up and coming courses
Green Edge workshops
We are heading to an era when sustainability will be mainstream rather than side-lined into a ‘green' niche. Get ahead of the game with our ‘Green Edge' workshop aimed at raising your awareness about environmental issues, adapting your marketing and saving you money! further details
Member rate £55- Non-member £85 further details
Advertise your Success
The Welcome to Excellence logo is a nationally recognised accolade that you will be pleased to display in your accommodation and on your website. The certificate, badge and use of logo are symbols of your success and your commitment to quality. merchandise available
How to Shine
Winners of the Northwest Tourism Awards have used the Welcome to Excellence accreditation to prove that quality is always at the heart of their business. visit awards section
