Welcome to Excellence

Welcome to Excellence is the most successful customer service training initiative in the UK. The one day courses are organised across the county providing tourism employees with the skills they need to produce consistently high standards of service. In 2007/8, over 600 Cumbrian employees benefited from the one day training course.

The courses generally run from 09:30 - 16:30. The cost of one day courses includes all refreshments, participant guide, certificate and badge.

For more information please contact Pauline Crossley at pcrossley@cumbriatourism.org.

Welcome All  - £75

This course offers practical advice and guidance on providing a service to customers with disabilities and specific needs. It covers a range of sensory, mobility and learning disabilities, and concentrates on an individual's responsibility for effective communication, enhancing accessibility and delivering a high quality service to customers with specific needs.

10th October 2008 - Keswick
11th November 2008 - South Lakes

Welcome Host - £60

Welcome Host is a one day training programme designed to help participants to acquire new customer service and communication skills, and improve their knowledge of local facilities and services. Welcome Host focuses on providing higher standards of services to visitors leading to enhanced levels of customer satisfaction and repeat business.

19th September 2008 - Staveley, Nr. Kendal
22nd September 2008 - Ravenglass
6th October 2008 - Keswick
19th January 2009 - Brampton
26th February 2009 - Whitehaven

Welcome Host Plus - £60

This programme builds on and extends the knowledge and skills developed through Welcome Host. It helps participants to develop further in their customer service and communication skills to enhance the quality of service, and ensure they are able to work effectively as part of a customer focused team and covert enquiries into sales.

18th December 2008 - South Lakes
2nd March 2009 - Carlisle

Welcome Line - £60

This programme is designed to give you the ability to use professional telephone techniques. The programme shows you how to create a favourable impression when on the telephone and to communicate effectively by phone and email. Welcome Line also informs you of how to use the telephone as a sales and marketing tool and how to handle difficult calls and complaints. 

20th October 2008 - Whitehaven
20th November 2008 - Keswick

Lead, Motivate & Succeed - £75

New for 2008.  Ideal for anyone with supervisory responsibilities (from kitchen to front of house) who would like to improve their leadership skills and discover how to motivate their teams.  

30th September 2008 - Kendal
4th November 2008 - South Lakes
12th November 2008 - Keswick


Strategic Planning for Small Businesses - £75

Based on Welcome Management this is an ideal course for anyone responsible for business development who wants to look at overall customer strategy and direction of the business.  If you fail plan, you plan to fail....book now!

17th November 2008 - Keswick
3rd March 2009 - South Lakes


Handling Conflict and Complaints - £35

A new short course (three hours) which will look at why conflict arises, how to avoid stress and a step by step guide about how to handle different situations.

18th September 2008 - Staveley, Nr. Kendal
21st October 2008 - Staveley, Nr. Kendal

To download a booking form click here.